Shipping and Product Guarantee

Our Product Guarantee

We love our products and guarantee that you will too!
If you are dissatisfied for any reason, simply ship the unused portion with a copy of the invoice back to us within 30 days from date of purchase for a prompt refund, credit, or exchange.

Please Note - If your desire for the scent of a Formula changed over time, that can mean that your emotional body has completed a particular phase and is ready to begin working with a new Layer/Application/Formula. You will often find that you are drawn back to that same scent again either days or weeks later. This can be very normal as you move through layers of emotions.


Shipping U.S. / Domestic

All retail orders are shipped USPS (postal service) Priority

Contiguous U.S.

Free shipping on all orders.


Non-contiguous U.S. (Alaska, Hawaii, Puerto Rico, Virgin Islands & other US territories)
Flat Rate: $13.45 on orders up to $99. Discounted to $9.99 on orders $99-199. Free over $199!

ETA
Orders usually ship from our office within 1-2 days if placed before 10AM EST (Monday – Friday). All of our products are hand-blended in small batches, so occasionally additional time may be needed for preparing your order. If that is the case, your items usually ship within 3-5 days.

Rush Orders
In a hurry? Move your order to the top of the que and ship ASAP for only $24.95.

Additional Charges
These will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

Carriers
Packages less than 10 lbs typically ship via U.S. Postal Service. Occasionally as needed, we use UPS or FedEx.

NOTE
Orders being shipped to FPO, APO and P.O. Boxes are delivered via U.S. Postal Service, regardless of weight.

U.S. Postal Service (USPS)/Standard Shipping
3-7 business days depending on your zip code
Rural areas may take additional time
Monday – Saturday delivery

3 Day Select: Contact Us (980) 288-8646
3 business days (ie. if order ships on Monday before 10AM (EST), delivery would be on Thursday)
Available in select areas
Monday – Friday delivery

2nd Day Air: Contact Us (980) 288-8646
2 business days, (ie. if order ships on Monday before 10AM (EST), delivery would be on Wednesday)
Monday – Friday delivery

Next Day Air: Contact Us (980) 288-8646
1 business day (ie. if order ships on Monday before 2 PM (EST), delivery would be on Tuesday before 3 PM in major metropolitan areas)
Monday – Friday delivery

NOTE
Orders being shipped to FPO, APO and P.O. Boxes are delivered via US Postal Service, regardless of weight.

UPS Ground
Alaska, Hawaii and Puerto Rico excluded
1-7 business days
Monday – Friday delivery

 

Shipping International

Terms and Conditions
Please read ALL of the following terms and conditions carefully to avoid additional charges or delayed delivery of your order.

International Shipping
If ordering online, your charges appear upon checkout. If you’d prefer to call Customer Service to place your international order, one of our friendly representatives will gladly assist you: (980) 288-8646.

International retail orders are typically shipped U.S. Postal Service.
Occasionally we may choose to ship via UPS or FedEx.

ETA
Orders usually ship from our office within 1-2 days if placed before 10AM EST (Monday – Friday). All of our products are hand-blended in small batches, so occasionally additional time may be needed for preparing your order. If that is the case, your items usually ship within 3-5 days.

Product Pricing and Exchange Rates
All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement.

International Addresses
NOTE: You must provide a street address for shipping. We cannot ship to P.O. Boxes internationally.

Additional Charges
These will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

    International Shipping Fees, Import Duties and Taxes
    • All International shipments will be charged postage costs calculated by weight and destination.
    • Import Taxes: Our prices do not include customs fees, taxes and tariffs. You may have to pay import taxes, customs duty, etc. These charges are separate from your shipping charge, and you will be billed directly for them
    • Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country.
    • You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.
    • It is your responsibility to make sure that you are allowed to import nutritional supplements and aromatherapy from the U.S.

    UPS Worldwide Express

    • One- or two-day delivery times for international shipments to major business centers around the world
    • Available comprehensive electronic tracking and tracing
    • Door-to-door, customs-cleared service
    • Saturday delivery available
    • Included protection by UPS against loss or damage up to a value of US$100
    • Three free delivery attempts for unclaimed shipments
    • Free on-demand pickup
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